Rewind Anti-Aging Group, LLC ("we," "our," or "us"), operating as Rewind Anti-Aging of Miami, is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with our clinic.

1. Information We Collect

Personal Information

We may collect the following types of personal information when you interact with us:

Contact information: name, email address, phone number, and mailing address
Demographic information: date of birth, gender, and age
Insurance information: insurance provider and policy details, if applicable
Payment information: credit card or other payment details processed through secure third-party payment processors
Account credentials: username and password for patient portals

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain protected health information as defined under HIPAA, including but not limited to:

Medical history and health records
Lab results and diagnostic testing data
Treatment plans and prescribed medications
Hormone levels and related biomarkers
Notes from consultations and follow-up visits

Website Usage Information

When you visit our website, we may automatically collect:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages viewed, time spent on pages, and navigation patterns
Referring website or search terms used to find us

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide medical care: to diagnose, treat, and manage your health and wellness programs, including hormone replacement therapy, weight loss management, peptide therapy, and other services
Communicate with you: to respond to inquiries, schedule appointments, send appointment reminders, and provide treatment updates
Process payments: to bill for services rendered and process transactions
Improve our services: to analyze website usage, enhance patient experience, and develop new services
Comply with legal obligations: to meet regulatory, legal, and professional requirements
Marketing: with your consent, to send information about services, promotions, and health-related content that may interest you

3. HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your protected health information.

Our Notice of Privacy Practices, provided to patients at the time of their first visit, describes in detail how we may use and disclose your PHI and your rights regarding that information. You may request a copy of our Notice of Privacy Practices at any time by contacting our office.

We may use or disclose your PHI without your authorization in the following circumstances, as permitted by law:

For treatment, payment, and healthcare operations
When required by federal, state, or local law
For public health activities and reporting
To avert a serious threat to health or safety
For health oversight activities and audits

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. These include:

Essential cookies: required for the website to function properly (e.g., session management)
Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. Note that cookies used on our website do not collect protected health information.

5. Third-Party Services

We may use third-party service providers to assist with our operations, including:

Payment processors: to securely handle credit card transactions
Analytics providers: such as Google Analytics, to analyze website traffic
Scheduling platforms: to manage appointment bookings
Communication tools: for email, SMS reminders, and telehealth services
Electronic health records (EHR): HIPAA-compliant systems for managing patient records

These service providers are contractually obligated to protect your information and are prohibited from using it for purposes other than those we specify. Where applicable, we maintain Business Associate Agreements (BAAs) as required by HIPAA.

6. Data Security

We implement reasonable and appropriate security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication protocols
Regular security assessments and employee training
Physical security measures at our clinic location
Secure disposal of records containing personal or health information

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Rights

Depending on applicable law, you may have the following rights regarding your information:

Access: request a copy of the personal and health information we hold about you
Correction: request corrections to inaccurate or incomplete information
Deletion: request deletion of your personal information, subject to legal retention requirements
Restriction: request that we limit how we use or disclose your information
Data portability: request a copy of your health records in an electronic format
Opt-out: unsubscribe from marketing communications at any time
Complaint: file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Rewind Anti-Aging of Miami

24 NW 29th Street

Miami, FL 33127

Phone: (305) 922-9622

Privacy Policy